FREQUENTLY ASKED QUESTIONS
What is a 24/7 locksmith
A locksmith that is available for callouts 24 hours a day, 7 days a week, and is prepared to go out to work at 3 am when required. (that’s us, we go out at any time, Christmas, new year and all bank holidays)
What is a callout charge
We don’t charge any other charges than labour and parts, but there are some companies that charge a premium to bring their locksmith or their business to your door, then they charge you for labour and parts, so its an additional fee that you pay, even if you cancel the call you will still have to pay the callout charge. (we do not charge a callout fee)
What is a cancellation fee
If you have called out a locksmith because you have lost a key and then you find it, the first thing you need to do is cancel the locksmith. Some locksmiths will still come to your door in order to collect a cancellation fee. (we do not have a cancellation fee)
An emergency call
An emergency call means you need a locksmith right now because its an emergency. We are based in Worsley, so if you’re in Worsley or adjoining to Worsley we can be with you in minutes.
We are always on call, for everybody, even for people that are not near Worsley.
Worsley is our base so we are local to, Boothstown, Astley, Mosley Common, Broadoak Park, Roe Green, Ellenbrook, Wardley, Monton, Winton, Eccles, Swinton, Linnyshaw, Walkden and Little Hulton. (we don’t charge more for emergencies)
A booked appointment
A booked appointment means that you choose a time between you and the locksmith. (when we make appointments with customers they can be an emergency, fixed or flexible with no extra charge)
A free survey
A free survey can be requested by the customer to ensure that the job to be done is affordable. The locksmith might suggest it so that a correct quote can be given. (we don’t charge for surveys or quotations, also, we can give quotations over the phone, without any obligation)